“We’d rather tell you everything before you order, so there are no surprises after.”

We make our clothes differently.

Most of our pieces are made to order, using carefully chosen fabrics and combinations that are not always easy to reproduce. Once an order is placed, materials are allocated and the making of that particular piece begins with you in mind.

So before you place an order, we ask you to read this page completely.

Not because we want to make things difficult, but because we believe you deserve to know exactly what happens if something doesn’t work out.

Once you place it, we begin. Poonghuzhalii primarily works on a made-to-order model.

This means that an order is not simply picked from a shelf after you purchase it. Production planning, fabric allocation and tailoring are undertaken based on confirmed orders.

For this reason, orders cannot be cancelled once successfully placed, even if production has not yet commenced.

We therefore ask you to take a moment before checking out and carefully verify:

• Your product and size
• Your measurements, where applicable
• Your colour and design selection
• Your shipping address
• Your contact details

A little care before placing the order helps us avoid a lot of difficulty afterwards.

If something genuinely isn’t right, tell us.

For domestic orders within India, return requests may be raised within 7 working days from the date of delivery, subject to the conditions below.

To be eligible for a return, the garment must be:

• Unused and unworn
• Unwashed
• Free from stains, perfume or damage
• Returned with its original tags attached
• Returned in its original packaging

Every returned piece is inspected once it reaches us.

A note about size

Size-related returns or exchanges are not accepted.

Every made-to-order garment is prepared according to the size selected when the order is placed. Once we begin making your piece, it has been created specifically for that order and cannot simply be returned because the chosen size does not fit as expected.

Please take your time with the size chart and measurements provided on the product page before placing your order.

If you’re unsure about your size, please reach out to us before ordering. We’d much rather help you choose the right size beforehand than have you disappointed afterwards.

Return shipping charges may apply unless the return is because we sent you a defective or incorrect product.

International returns are a little more complicated.

Because international shipments involve different customs regulations, duties and logistics, international returns cannot always be guaranteed.

If you have an issue with an international order, please reach out to us first.
Exchange requests may be considered on a case-by-case basis, subject to the circumstances and availability.

Where an international return or exchange is approved, the customer will be responsible for applicable:

• Return shipping charges
• Customs duties and taxes
• Re-shipping charges
• Additional charges imposed by the destination country

We will always try to help wherever we reasonably can, but international logistics are not entirely within our control.

Sometimes things can go wrong. But size isn’t one we can take back.

Exchange requests may be considered only when:

• A damaged product has been received, or
• An incorrect product has been sent by Poonghuzhalii

Size-related exchanges are not accepted.

Since our garments are made to order, each piece is prepared based on the size selected when the order is placed. Once production begins, the garment cannot simply be returned and remade in another size.

Please check the size chart and measurements on the product page carefully before ordering.

If you’re unsure, talk to us before placing your order. We’re always happy to help you choose.

For an approved exchange, the product must:

• Be unused and unworn
• Have its original tags attached
• Be returned in its original packaging
• Pass our quality inspection after reaching us

Exchange approval is subject to product availability.

Refunds are reserved for situations where we genuinely cannot make it right another way.

A refund may be issued when:

• A product arrives damaged and cannot be replaced, or
• We have sent an incorrect product and a replacement is unavailable

For certain claims, particularly damaged or incorrect deliveries, we may ask you to provide a clear, uninterrupted unboxing video showing the sealed package being opened.

This helps us understand exactly what happened before the parcel reached you and allows us to resolve genuine issues fairly.

Once a refund is approved, it will be processed to the original payment method within 7–10 business days, subject to your bank or payment provider’s processing time.

There are certain things that unfortunately cannot be treated as defects or reasons for a refund.

Refunds will not be issued for:

• A change of mind
• Incorrect size selected by the customer
• Size-related fitting issues
• Colour differences caused by individual screens or device settings
• Minor variations that naturally occur in handmade or artisanal production
• Delays arising from our made-to-order production process, where the order continues to be processed and fulfilled
• Refusal to accept delivery
• Incorrect or incomplete shipping information provided by the customer

Our clothes are made with real fabrics, real hands and real processes. Small variations are sometimes part of that reality and not something we consider a flaw.

Please choose your size with care.

Every made-to-order piece is created according to the size selected at checkout.

Before ordering, please check the measurements carefully and, if possible, compare them with a garment you already own.

If you’re unsure, we’re always happy to help before you place the order.

A sale piece follows a different set of rules.

Products purchased during sales, promotional offers or discounted campaigns are not eligible for cancellation, return, exchange or refund, unless the product received is defective or incorrect.

We recommend checking the product details, size and measurements carefully before placing an order on a sale piece.

The following are generally not eligible for return or refund:

• Customized or altered garments
• Garments made to customer-provided measurements
• Gift cards, where applicable
• Products returned without their original tags or packaging
• Used, washed or damaged items
• Garments where the customer has selected the incorrect size

Once a garment has been specially altered or made using measurements provided specifically by you, it cannot be treated like a standard ready-made piece.

Please talk to us before taking any action.

If you receive something damaged or incorrect, don’t worry and don’t send it back without contacting us first.

Reach out to our team with your order details and the relevant photographs or video, and we’ll guide you through what happens next.

We may not always be able to say yes.

But we will always hear you out.

For anything related to returns, exchanges or refunds, we’re right here.

Email: wegotyou@poonghuzhalii.com

WhatsApp: +91 96009 9760

Thank you for understanding the way we make.

Every Poonghuzhalii piece begins with an order, but it doesn’t end there.

It passes through materials, people, time and care before it reaches you.

We want you to know what you’re choosing — before you choose it.