Last Updated: 4th Jan 2026

By placing an order on www.poonghuzhalii.com, you agree to the Returns, Exchanges & Refund Policy mentioned below.

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1. ORDER CANCELLATIONS

As Poonghuzhalii primarily operates on a made-to-order model, all orders are final once they are placed.

Production planning, fabric allocation, and tailoring begin based on confirmed orders. Therefore, orders cannot be cancelled once the order has been successfully placed, irrespective of whether production has commenced.

Please ensure that you carefully review your order, shipping address, measurements, and product details before completing your purchase.

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2. RETURNS (INDIA)

Returns are accepted for domestic orders within India only under the following conditions:

* The return request must be raised within 7 working days from the date of delivery.
* The item must be unused, unworn, unwashed, and free from stains, perfume, or damage.
* Original tags must remain attached.
* The product must be returned in its original packaging.

Products that do not meet these conditions may not be eligible for return.

Return shipping charges may apply unless the return is due to a defective or incorrect product sent by Poonghuzhalii.

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3. INTERNATIONAL RETURNS

Due to international logistics and customs regulations, international returns cannot be guaranteed.

Exchange requests may be considered on a case-by-case basis.

If approved, customers will be responsible for:

* Return shipping charges
* Customs duties and taxes
* Re-shipping charges
* Any additional charges imposed by the destination country

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4. EXCHANGES

Exchange requests may be considered only in the following situations:

* Size-related issues
* Damaged product received
* Incorrect product received

Requests must be raised within 7 days of delivery.

To qualify for an exchange:

* The product must be unused and unworn.
* Original tags must be attached.
* Original packaging must be intact.
* The product must pass our quality inspection after it is received.

Exchange approval is subject to product availability.

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5. REFUNDS

Refunds are issued only under the following circumstances:

* A damaged product that cannot be replaced.
* An incorrect product sent by Poonghuzhalii where a replacement is unavailable.

To process a claim, we may require a clear, uninterrupted unboxing video showing the sealed package being opened.

Once approved, refunds will be processed to the original payment method within 7–10 business days, subject to the processing time of your bank or payment provider.

Please note that refunds will not be issued for:

* Change of mind.
* Incorrect size selected by the customer.
* Colour variations due to screen or device settings.
* Minor handmade variations that are inherent to artisanal production.
* Delays arising from our made-to-order production process, provided the order continues to be processed and fulfilled.
* Refusal to accept delivery.
* Incorrect or incomplete shipping information provided by the customer.

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6. SALE ITEMS

Products purchased during sales, promotional offers, or discounted campaigns are not eligible for cancellation, return, exchange, or refund, unless the item received is defective or incorrect.

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7. NON-RETURNABLE ITEMS

The following are generally not eligible for return or refund:

* Customized or altered garments.
* Products made to customer-provided measurements.
* Gift cards (if applicable).
* Products returned without original tags or packaging.
* Used, washed, or damaged items.

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8. CONTACT US

For any questions regarding returns, exchanges, or refunds, please contact us:

Email: wegotyou@poonghuzhalii.com

WhatsApp: +91 96009 9760