Last Updated: 4th Jan 2026

By placing an order on www.poonghuzhalii.com, you agree to the Shipping & Delivery Policy mentioned below.

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1. OUR PRODUCTION MODEL

Poonghuzhalii primarily operates on a made-to-order model.

This means that most of our garments are prepared only after an order has been placed, rather than being kept ready in stock.

Every garment goes through multiple stages of production, including:

* Fabric preparation
* Careful tailoring
* Design detailing
* Hand finishing
* Quality inspection

Because each piece is individually crafted, the production process requires time, skilled craftsmanship, and dedicated human effort. Once production begins, the materials and labour involved are committed specifically to your order.

In some cases, selected products may already be available in stock and ready for immediate dispatch.

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2. ORDER PROCESSING & DISPATCH TIMELINE

Made-to-Order Pieces

Our standard production timeline is 25–50 business days.

Orders are generally dispatched within this period once production is complete.

Please note:

* Sundays and public holidays are not considered working days.
* Production timelines are approximate and not guaranteed.
* Since every garment is handcrafted, slight variations in production time may occasionally occur.

Ready-to-Ship Pieces

Products that are available in stock are usually dispatched within 2–4 working days.

Once your order has been dispatched, you will receive the shipment details via email or WhatsApp.

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3. SHIPPING

Domestic Shipping (India)

* We offer free shipping across India.
* Orders are shipped through our trusted courier partners.
* Delivery timelines may vary depending on your location and courier service availability.

International Shipping

We ship worldwide.

International shipping charges are calculated based on:

* Destination country
* Parcel weight
* Parcel dimensions

Shipping charges will be automatically calculated during checkout before payment.

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4. DUTIES & TAXES

Orders Within India

All prices displayed on our website are inclusive of applicable taxes.

International Orders

International shipments may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country’s customs authorities.

These charges:

* Are determined solely by the destination country’s regulations.
* Must be paid directly by the customer at the time of delivery (if applicable).

Poonghuzhalii has no control over these charges and is not responsible for collecting or reimbursing them.

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5. DELIVERY ATTEMPTS

Our courier partners generally make multiple delivery attempts.

If delivery is unsuccessful due to:

* Customer unavailability
* Incorrect or incomplete shipping address
* Refusal to accept the parcel
* Failure to respond to courier communication

the shipment may be returned to us.

Any additional shipping charges incurred for re-dispatching the parcel will be borne by the customer.

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6. ORDER DELAYS

We always strive to dispatch every order within the estimated production timeline mentioned above.

However, as most of our garments are made to order and involve handcrafted production, certain products may occasionally require additional production time.

Delays may occur due to factors including but not limited to:

* Fabric or raw material availability
* Handcrafting and finishing processes
* Production scheduling
* Quality inspection
* High order volumes during festive or promotional periods
* Circumstances beyond our reasonable control

If your order requires additional production time beyond the estimated timeline, our team will inform you via email or WhatsApp with an updated estimated dispatch date.

By placing an order with Poonghuzhalii, you acknowledge and agree that:

* Production and dispatch timelines are estimates only and are not guaranteed delivery dates.
* Occasional delays are a natural part of the made-to-order manufacturing process.
* Such delays do not constitute a deficiency in service.
* Delays arising from the made-to-order production process do not qualify for cancellation, refund, compensation, or chargeback solely on the basis of the delay, provided your order continues to be processed and fulfilled.

We appreciate your patience and understanding, as our commitment is to deliver every garment with the highest standards of craftsmanship and quality.

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7. CUSTOMER RESPONSIBILITY

By placing an order on www.poonghuzhalii.com, you confirm that you have read, understood, and accepted:

* The made-to-order nature of our products.
* The estimated production and dispatch timelines.
* The possibility of occasional production delays.
* The responsibility for payment of customs duties and taxes on international orders.
* The Shipping & Delivery Policy in its entirety.

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8. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Email: wegotyou@poonghuzhalii.com

WhatsApp: +91 96009 9760